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Customer Success Manager

The Position:

JazzHR is seeking a Customer Success Manager to join our Pittsburgh-based team.  Customer Success Managers are high-energy, dynamic communicators who can build relationships over the phone with ease. Your consultative style will help you identify client needs, match them to products or services and pitch those solutions in way that results in expansion of sales.  You need to understand technology and be willing to jump in and help customers, but also know when to seek assistance from our technical support team.  As a customer advocate within the company, you proactively promote the needs of our clients to our product and engineering teams and you know how to prevent churn and keep customers happy.

What you'll be doing:

  • Customer retention within your assigned base of accounts
  • Cross-selling and upselling new products and services
  • Implementation of new JazzHR customers
  • Gathering quotes, customer stories, leads, and references from happy customers
  • Maintaining accurate customer records within Salesforce.com
  • Moving customers from monthly payments to annual or pre-paid plans
  • Providing over-the-top, unexpected levels of customer service
  • Answering questions and resolving issues related to the use of Jazz
  • Gathering customer feedback and filing enhancement requests for our product team
  • Work successfully as a part of a team and independently
  • Making decisions and/or solving problems
  • Constant communication with individuals at all levels within the organization
  • Regular workplace attendance

What you'll bring:

  • 1-2 years in an account management or customer success role
  • Experience with Salesforce.com or another CRM tool
  • Understanding of sales processes
  • Background in the tech industry or strong technical aptitude
  • Exceptional written and verbal communication skills
  • A Bachelor's degree or equivalent experience

This role is based in Pittsburgh, PA and not eligible for telecommuting.  Qualified candidates must be able to work onsite in our office each day.

About JazzHR:

Since 2009, JazzHR has raised the bar in the recruiting software industry, with many of our innovations becoming industry-standard. We’re the first company to put powerful, yet easy-to-use recruiting software in the hands of startups, growing companies, and even presidential campaigns.

As JazzHR, we’re now on a mission to reveal the elusive yet absolutely critical connection between recruiting and performance. We’re doing this by creating innovative tools that help companies uncover the hidden recipes for making transformative hires.

We believe that hiring managers have the most important job during the whole recruiting process (choosing whom to hire), yet they’re the most underserved user of recruiting software. There’s nothing in recruiting software that helps hiring managers make better hires. We’re dedicated to closing the loop that connects recruiting to performance so how a company recruits actually transforms how it performs.

We’re called JazzHR because we feel it’s a powerful metaphor for the challenges that employees face to perform in today’s modern work environment. It also represents the fact that our software breaks the rules of our industry. Jazz music doesn’t fit into a box. Jazz fans don’t fit in a box. Our company JazzHR certainly doesn’t fit in a box.

JazzHR has offices in Pittsburgh, PA and Waltham, MA. Our team has been the recipient of a series of prominent awards. Named an Inc. 5000 company in 2017 for the second consecutive year, JazzHR continues to be recognized for its accelerated growth and human capital management solutions. Along with being named 2017's Best Human Capital - Talent Management Solution in the 32nd annual SIIA CODiE Awards, JazzHR was recently ranked the No. 1 most user-friendly Applicant Tracking Software by Capterra.

JazzHR is an equal opportunity employer. All employment decisions are solely based on business needs, job requirements and individual qualifications without regard to race, gender, religion, ethnicity, age or any other status protected by the laws and regulations where we operate.

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